Welcome to the Janis Ian Store!
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Shipping & FAQ

Fulfillment and shipping are done by just one person. We do our best to get your order out within a week! Within the US first class is taking up to two weeks and Priority Mail 10 business days during non-holiday weeks! If you are in the US and do not have your shipment within 4 weeks of ordering please see below. If you are overseas feel free to contact us after a month, but note that particularly in the UK and Australia, packages can take up to eight weeks to arrive.

We are committed to providing the best possible online shopping experience for you. Please contact info@janisian.com if you experience any problems. Please contact us within 4 weeks of placing your order if there is a problem, and include your order number!!!. If you don't contact us at all within that time period, we may not be able to help you. We try to answer all queries within 48 hours but we don't work weekends if we can avoid it.

Shipping basics

We reserve the right to change shipping methods if we feel another method is safer or more economical. There will be no additional charge to you, our customer! 

The Janis Ian site does  not rent, sell, or lease your information.
Not even to affiliates. Period. * However, we suggest you check the Shopify privacy policy page for further information. We can't control that, sorry.

Ordering and payment information

Please make sure to keep a copy of your order, and refer to the order number in any correspondence.

We're sorry, but we cannot make changes to your order once the order is placed. We also can't add more charges to your payment method; this is for your protection.

If you are unable to order a specific item, we are out of stock and we apologize!


The USPS maximum estimates until delivery are currently: domestic 2 weeks, international 6 weeks. USPS packages to the UK, Australia, and SE Asia can take up to seven weeks (even cards), especially during the holiday season. Nevertheless, please contact us within four weeks if you have not received your goods or we cannot be held responsible. If you write to us about an order, please make sure to include the order number.  (This is for the person who emailed five months after ordering a CD to ask where it was....)

Signed items are available through our friend Kris Noyes' site. Unfortunately, no personalization is possible.



Of course, we don't want you stuck with a defective item! If you wish to return an item let us know within two weeks of receipt by emailing info@janisian.com. We will replace the defective item at our cost, including shipping. We may ask you to send it back so we can show it to the manufacturer; in that event we will provide a shipping label, or add a small gift to your replacement item in return for the postage money you spend. * Our items ship in bubble wrap envelopes or with bubble wrap. A jewel case broken in shipping is not considered a defective item, provided the item still plays fine. 

Packages returned to us because of an incorrect address will be held, and the purchaser notified via email. In that event purchaser will have to pay for shipping again. We will hold returned packages for 30 days, after which the item will be returned to general stock. If we cannot reach you by email the object will be put back in stock so please get your email address right!

We cannot accept returns of digital orders.

Shipping & customs costs 

Please remember that we have no control over postal rates. We also have to pay for merchandise creation and storage, envelopes, mailing labels, tape and tape guns, bubble wrap, packing envelopes, and dog food. For international orders, we have to fill out customs forms. Lots of them. Four, to be exact. And then shlep to the post office and UPS, wait in line, and hope for the best. On overseas orders shipped via USPS, we can only track until it arrives in your country; that's the rule, and we didn't make it up. We know it's not your problem, but there you have it.

* Overseas customers please note: At times, a country's customs forms will allow us to state the manufacturing cost of your items. (For instance, on a handwritten lyric, we are sometimes permitted to say the manufacturing cost was $10.00 and put that on the form.) This is not true of all countries or even all cities within certain countries. We don't know why, but occasionally we are forced to use auto-generated customs forms that list your items at retail cost. We apologize for this but cannot do anything about it. We suggest that, if you feel the customs tariff is too high, you argue with your local postmaster that you should have been charged for manufacturing cost rather than retail. Again, we have no control over this.

The Legal Stuff

The Janis Ian Website and its Shopify Store (“The Site”) does not discriminate in its sales on the basis of race, color, religion, national origin, sex or gender, sexual orientation, disability, age, or any other characteristic protected under law.  However, The Site reserves the right to cancel orders and return any funds submitted on those orders for any other reason as determined by The Site.