Customer care: We are committed to providing the best possible online shopping experience to our customers. Kindly contact merch@janisian.com
if you experience any problems! A response will be sent as quickly as possible. We do our best to resolve problems within 24 hours. Honest, we really do want you to be happy.
Who are you paying? Your credit card or Paypal account may be charged to Revenge Touring, Janis' touring/merchandise company. Please don't panic; it all winds up here.
Autographing is possible only during the annual "Christmas in August" holiday sale, and at live concerts. If you're reading this during the sale, place your request in the "Comments" section of your order page! *The sale is really in August. Not December.
Timely shipping: We ship postal orders (including international) twice a week, and we do our best to ship UPS orders within 24 hours of credit card clearance. Since there is only one person handling this, we cannot guarantee either, but we really do our best. During the holiday sale we get items out just as quickly as we can, truly we do!
US orders: US orders normally arrive within one week of shipping, but per the post office, may take up to 2-4 weeks during the holiday season. We offer a choice of UPS Ground/2nd Day air or First Class Mail. Please remember that UPS Ground can take up to 5 business days!
International Orders: Choose your country carefully on check-out! If you select incorrectly, we reserve the right to correct your choice and add any extra charges to your credit card, without consulting you first. All international shipments go airmail first class or priority flat rate unless you choose otherwise. UPS Ground and UPS 2nd day are ONLY for North America. If you want UPS on an international order, you MUST CHOOSE UPS Worldwide! Packages to the UK and Southeast Asia have been known to take up to 6 weeks to arrive; please notify us at merch@janisian.com if you feel it's taking too long.
Shipping choice: We reserve the right to change your shipping choice from UPS to Fedex, if we deem that it will be less expensive for us and still arrive in a timely manner. You MUST advise us if this is not okay by putting a note in the comments section!
We can NOT make changes once your order is placed; please don't write to us the next day (or the next hour) asking for a different address/autograph/substitution! There are only two of us max to handle this entire thing; think before you check out please!
Common problems: If there's no order button, or the system won't let you order, it's probably because we're out of that item. Feel free to send us an email about it anyway, just in case it's a glitch! And remember that posters ship seperately from the rest of your order.
Wrong address/returns: Packages returned for an incorrect address will be held and party will be notified via email that they need to pay for shipping a second time. Items returned because of your error ("I don't want it any more." "I thought it was Janis Joplin." will be refunded after we have received the item(s) in their original condition, less cost of postage to us and a $5.00 per item re-stocking fee.
Quantities: We reserve the right to limit the quantity of individual items ordered, due to overburdened inventory and some creeps who took advantage of our sale a few years ago, then put everything up for sale on line at normal prices. We will let you know if there's a problem. Believe us, we'd love to sell you 10, 20, even 50 of something!
Shipping cost: Please remember that we have no control over postal rates. We also have to pay for storage space, boxes, tape, bubble wrap, packing envelopes, and pizza. For international orders, we have to fill out customs forms in quintuplicate. For foreign UPS orders, we also have to fill out and sign four seperate forms. We know it's not your problem, but there you have it.
Who are you paying? Your credit card or Paypal account may be charged to Revenge Touring, Janis' touring/merchandise company. Please don't panic; it all winds up here.
Autographing is possible only during the annual "Christmas in August" holiday sale, and at live concerts. If you're reading this during the sale, place your request in the "Comments" section of your order page! *The sale is really in August. Not December.
Timely shipping: We ship postal orders (including international) twice a week, and we do our best to ship UPS orders within 24 hours of credit card clearance. Since there is only one person handling this, we cannot guarantee either, but we really do our best. During the holiday sale we get items out just as quickly as we can, truly we do!
US orders: US orders normally arrive within one week of shipping, but per the post office, may take up to 2-4 weeks during the holiday season. We offer a choice of UPS Ground/2nd Day air or First Class Mail. Please remember that UPS Ground can take up to 5 business days!
International Orders: Choose your country carefully on check-out! If you select incorrectly, we reserve the right to correct your choice and add any extra charges to your credit card, without consulting you first. All international shipments go airmail first class or priority flat rate unless you choose otherwise. UPS Ground and UPS 2nd day are ONLY for North America. If you want UPS on an international order, you MUST CHOOSE UPS Worldwide! Packages to the UK and Southeast Asia have been known to take up to 6 weeks to arrive; please notify us at merch@janisian.com if you feel it's taking too long.
Shipping choice: We reserve the right to change your shipping choice from UPS to Fedex, if we deem that it will be less expensive for us and still arrive in a timely manner. You MUST advise us if this is not okay by putting a note in the comments section!
Common problems: If there's no order button, or the system won't let you order, it's probably because we're out of that item. Feel free to send us an email about it anyway, just in case it's a glitch! And remember that posters ship seperately from the rest of your order.
Wrong address/returns: Packages returned for an incorrect address will be held and party will be notified via email that they need to pay for shipping a second time. Items returned because of your error ("I don't want it any more." "I thought it was Janis Joplin." will be refunded after we have received the item(s) in their original condition, less cost of postage to us and a $5.00 per item re-stocking fee.
Quantities: We reserve the right to limit the quantity of individual items ordered, due to overburdened inventory and some creeps who took advantage of our sale a few years ago, then put everything up for sale on line at normal prices. We will let you know if there's a problem. Believe us, we'd love to sell you 10, 20, even 50 of something!
Shipping cost: Please remember that we have no control over postal rates. We also have to pay for storage space, boxes, tape, bubble wrap, packing envelopes, and pizza. For international orders, we have to fill out customs forms in quintuplicate. For foreign UPS orders, we also have to fill out and sign four seperate forms. We know it's not your problem, but there you have it.
