Customer care: We are committed to providing the best possible online shopping experience to our customers. Kindly contact merch@janisian.com
if you experience any problems! A response will be sent as quickly as possible. We do our best to resolve problems within 24 hours. Honest, we really do want you to be happy.
Who are you paying? Your credit card omay be charged to Revenge Touring, Janis' touring/merchandise company. Please don't panic; it all winds up in the right place.
Autographing is only possible during sales (limit 5 items MAX per order unless otherwise stated) and at live concerts. If you're ordering an item that can be autographed, please place your request in the "Comments" section of your order page. * The next sale will begin @ Thanksgiving 2013!!!
Timely shipping: We ship postal orders (including international) twice a week, and we do our best to ship UPS orders within 24 hours of credit card clearance. Since there is only one person handling this, we cannot guarantee either, but we really do our best. During the holiday sale we get items out just as quickly as we can, truly we do!
US orders: US orders normally arrive within 5-10 business days from ship date, but per the post office, may take up to four weeks, especially during the holiday season. We offer a choice of UPS Ground/2nd Day air or First Class Mail. Please remember that UPS Ground can take up to 5 business days!
International Orders: Choose your country carefully on check-out! If you select incorrectly, we reserve the right to correct your choice and add any extra charges to your credit card, without consulting you first. All international shipments go airmail first class or priority flat rate unless you choose otherwise. "Works" sets go with tracking. UPS Ground and UPS 2nd day are ONLY for North America. If you want UPS on an international order, you MUST CHOOSE UPS Worldwide! Packages to the UK and Southeast Asia have been known to take up to 6 weeks to arrive; please notify us at merch@janisian.com if you feel it's taking too long.
Shipping choice: Consider your choice carefully. A mistake may result in a cancelled order. We will do our best to notify you if that happens, and set the item aside until we hear back. You MUST respond within 48 hours!
We can NOT make changes once your order is placed; please don't write to us the next day (or the next hour) asking for a different address or autograph or substitution! There are only two of us handling this entire web store; think before you check out please!
Common problems: If there's no order button, or the system won't let you order, it's probably because we're out of that item. Feel free to send us an email about it anyway, just in case it's a glitch! And remember that posters ship seperately from the rest of your order.
Returns:We accept items for return only if the item is defective. Please contact merch@janisian.com if you have a problem; we will arrange for you to return the defective item to us, and will ship you a replacement and a small gift in thanks for your time and trouble! If you wish to return an item you MUST let us know within two weeks of receipt or four weeks from ordering. We cannot accept digital order returns. Packages returned for an incorrect address will be held and party will be notified via email that they need to pay for shipping a second time.
Quantities: We reserve the right to limit the quantity of individual items ordered, due to overburdened inventory and some creeps who took advantage of our sale a few years ago, then put everything up for sale on line at normal prices. We will let you know if there's a problem. Believe us, we'd love to sell you 10, 20, even 50 of something!
Shipping cost: Please remember that we have no control over postal rates. We also have to pay for storage space, boxes, tape, bubble wrap, packing envelopes, and pizza. For international orders, we have to fill out customs forms in quintuplicate. For foreign UPS orders, we also have to fill out and sign four seperate forms. We know it's not your problem, but there you have it.
Who are you paying? Your credit card omay be charged to Revenge Touring, Janis' touring/merchandise company. Please don't panic; it all winds up in the right place.
Autographing is only possible during sales (limit 5 items MAX per order unless otherwise stated) and at live concerts. If you're ordering an item that can be autographed, please place your request in the "Comments" section of your order page. * The next sale will begin @ Thanksgiving 2013!!!
Timely shipping: We ship postal orders (including international) twice a week, and we do our best to ship UPS orders within 24 hours of credit card clearance. Since there is only one person handling this, we cannot guarantee either, but we really do our best. During the holiday sale we get items out just as quickly as we can, truly we do!
US orders: US orders normally arrive within 5-10 business days from ship date, but per the post office, may take up to four weeks, especially during the holiday season. We offer a choice of UPS Ground/2nd Day air or First Class Mail. Please remember that UPS Ground can take up to 5 business days!
International Orders: Choose your country carefully on check-out! If you select incorrectly, we reserve the right to correct your choice and add any extra charges to your credit card, without consulting you first. All international shipments go airmail first class or priority flat rate unless you choose otherwise. "Works" sets go with tracking. UPS Ground and UPS 2nd day are ONLY for North America. If you want UPS on an international order, you MUST CHOOSE UPS Worldwide! Packages to the UK and Southeast Asia have been known to take up to 6 weeks to arrive; please notify us at merch@janisian.com if you feel it's taking too long.
Shipping choice: Consider your choice carefully. A mistake may result in a cancelled order. We will do our best to notify you if that happens, and set the item aside until we hear back. You MUST respond within 48 hours!
Common problems: If there's no order button, or the system won't let you order, it's probably because we're out of that item. Feel free to send us an email about it anyway, just in case it's a glitch! And remember that posters ship seperately from the rest of your order.
Returns:We accept items for return only if the item is defective. Please contact merch@janisian.com if you have a problem; we will arrange for you to return the defective item to us, and will ship you a replacement and a small gift in thanks for your time and trouble! If you wish to return an item you MUST let us know within two weeks of receipt or four weeks from ordering. We cannot accept digital order returns. Packages returned for an incorrect address will be held and party will be notified via email that they need to pay for shipping a second time.
Quantities: We reserve the right to limit the quantity of individual items ordered, due to overburdened inventory and some creeps who took advantage of our sale a few years ago, then put everything up for sale on line at normal prices. We will let you know if there's a problem. Believe us, we'd love to sell you 10, 20, even 50 of something!
Shipping cost: Please remember that we have no control over postal rates. We also have to pay for storage space, boxes, tape, bubble wrap, packing envelopes, and pizza. For international orders, we have to fill out customs forms in quintuplicate. For foreign UPS orders, we also have to fill out and sign four seperate forms. We know it's not your problem, but there you have it.
